Frequently Asked Questions
1. What makes your items special?
At Cute Cozy Creations, every item is handmade with love, attention to detail, and a touch of creativity. We do not mass produce our products; each one is carefully crafted by hand, making every piece unique. Whether it’s our cozy dragons, cute scarves, or polymer clay sculptures, you can be sure that no two items are exactly alike. This is what makes our creations so special—they’re one-of-a-kind!
2. How do I care for my handmade items?
To keep your creations looking their best:
Plush items (dragons, bats, etc.): Spot clean with a damp cloth and allow to air dry. For larger items, you can carefully hand wash them in cool water and lay flat to dry.
Scarves: Hand wash gently in cold water, then lay flat to dry
Clay sculptures: Gently dust with a soft cloth. Keep out of direct sunlight to preserve colors.
3. How long will it take to receive my order?
Scarves – 3 to 5 business days These items are faster to make and generally speaking will be completed in a shorter timeframe.
Dragons, bats, octopus sculptures – 5 to 7 business days
These items take more time to craft due to the detail and care required.
Shipping times will vary depending on your location, but we strive to get your order to you as quickly as possible. You’ll receive a tracking number as soon as your order is on its way.
4. Do you accept returns or exchanges?
We take great pride in the quality and craftsmanship of our handmade items. As each piece is unique, we are unable to accept returns or exchanges based on personal preference or slight variations between items. However, if your item arrives damaged or is not as described, please contact us within 3 days of receiving your order, and we will work with you to resolve the issue, including offering a replacement or refund.
Thank you for understanding!
5. How do I contact you for further questions?
Feel free to reach out through our contact form or email us directly at [email protected]. We’re happy to answer any questions and assist with any inquiries!